Financial Coaching - Policies

🌿 Cancellation/Rescheduling Policy

• 48 hours: You are welcome to cancel or reschedule up to 48 hours before the beginning of your scheduled session time by emailing Alyson at alyson@greenestar.co. (24 hours prior is acceptable, but 48 hours is preferred.)

• Less than 24 hours (unless you are ill): 

  • Sessions that are cancelled or rescheduled with less than 24 hours notice (for any reason other than illness) may be charged 50% of the session fee.

• No-shows: No-show sessions will be charged the full session fee.

• Exceptions: Exceptions may be made for emergencies.

🌿 How Payments Work

• Payment is due on the day of your session.

• Secure and confidential payment info.: 

• After your first payment, the payment processor (Stripe) will encrypt and save your payment information. Alyson is unable to view this confidential information.

• Convenience - 2 Methods

• Auto-pay: For future sessions, Alyson can request that Stipe charge your same payment method.

• Payment links: Or, if you prefer, Alyson can send you a payment link for each session.

🌿 Processing Fee (Stripe)

• Stripe charges a small fee for each debit/credit card transaction (2.9% + $0.30), so you will see this amount added to your invoice or auto-pay charge.

• Example: A payment of $100 would have an additional $3.30 charge, which includes $2.90 + $.30 + $.10 (to cover the 2.9% Stripe charges on the fee itself).

• Note: If this Stripe fee is not accessible for you, you may request a sliding-scale session rate.

🌿 Scope of Practice

• Greene Star Financial Healing offers financial coaching, money/budget coaching (focused on the YNAB method), and financial healing (in the context of coaching).

• We do not offer psychotherapy, tax accounting, or investment-advising services.

🌿 Care & Confidentiality

• All client matters discussed in client sessions will be honored with respect and care and kept confidential. 💚